Refund policy
Effective Date: August 1, 2026
At Devaalyam, we strive to provide the best shopping experience. Please read our Return, Exchange & Cancellation Policy carefully before placing your order.
Returns & Exchanges
- Return requests must be submitted within 7 days of receiving your order.
Conditions: Products must be unused, unwashed, in their original packaging, and with all original tags intact.
- For return or exchange requests related to damaged, missing, or incorrect items, you must contact us within 48 hours of delivery and provide clear photos along with a complete unboxing video of the parcel for verification.
- Once approved, the replacement product will be dispatched within 2–3 business days after the returned item has been received and inspected.
- If the requested product is unavailable, we will offer a refund or store credit, as applicable.
Return & Exchange Charges
- No charges will apply if the return or exchange is due to a damaged, defective, or incorrect product sent by Devaalyam.
- For any other approved exchange request, a ₹150 processing fee may apply.
Order Cancellation
- Orders can be cancelled free of charge within 24 hours of placing the order, provided they have not been shipped.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, please contact our customer support team as soon as possible with your order details.
Refunds
- Approved refunds will be processed within 5–7 business days after the returned product has been received and inspected.
- Refunds will be credited to the original payment method used while placing the order.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required details are provided.
- Shipping charges (if applicable) are non-refundable, unless the return is due to our error.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or made-to-order products (unless damaged, defective, or incorrect)
- Products that have been used, washed, altered, or returned without their original packaging and tags
- Requests made after the specified time period
Contact Us
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us:
Devaalyam
Email: support@devaalyam.com
Phone: +91 9911638739
Business Address: Ghaziabad, Uttar Pradesh, India